FAQ + How to order

How can I order a cake?

You can order via the “shop” tab on this website, we have lots of pre selected designs to choose from however if you have a specific cake design in mind, please email us at sugarandspicebys@gmail.com

Handy info for us includes: inspiration pictures, number of guests, dietary restrictions, date required and whether you need delivery.

Where do you deliver to?

We deliver up to a 20 mile radius from central Coventry. Common delivery locations include Coventry, Rugby, Leamington Spa, & Warwick.

We also offer postal delivery across the UK for our cookies, brownies & cinnamon rolls.

If you’re unsure whether we deliver to you, pop us a message on Instagram or Facebook and we’ll be happy to help!

What allergens are there in your Vegan Cakes?

Our vegan treats all contain soya, and depending on which cake you order, may contain nuts too. If you have any questions about allergies, please don’t hesitate to get in touch.

We are also able to cater for certain allergies (for example if you are allergic to soya and also vegan, we can still make a delicious cake for you). For orders with specific allergies/intolerances, please email us before placing an order.

When will my order be delivered?

If you have ordered a bespoke cake (such as a birthday cake) the delivery date will be confirmed by us either during consultation or we’ll get in touch within 24 hours to select the delivery date.

If you have ordered sweet treats such as brownies, cookies or cupcakes, you can specify your preferred delivery date at the checkout or we will be in touch within 24 hours to confirm your delivery date (usually between 1-3 days)

How far in advance can I order?

Technically, you can order as far in advance as you’d like! We would always recommend a minimum of 10 days notice for a cake order and 5 days for a sweet treat order however we can sometime accommodate last minute orders (It’s always best to email us or pop us a message on social media to check if we have availability)

For wedding or large celebration cakes, we would always recommend ordering around 1 year prior to your party date as we get booked up for events quite early! For wedding cakes & tiered cakes, we require a 50% deposit upon booking with the remaining 50% taken 4 weeks before delivery.

Are you pet friendly?

We are pet friendly and we even have doggy treats for your furry friends when they visit!

Do you have outdoor seating in your tea room?

We have indoor and outdoor seating, and we have blankets for our outside diners for when it gets chilly too.

How much notice to do you need for orders?

This will depend on what you’re ordering. Usually we can take cake orders with a 5 day turnaround and with smaller tray bakes or cupcakes we can usually get your order done between 1-3 days. If you are looking for an urgent order, please email us at sugarandspicebys@gmail.com and we will try to help your cake emergency!